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Terms and Conditions

Last Updated: June 13, 2025

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Welcome to Tote Guy LLC (“we,” “us,” or “our”). By accessing or using our website www.toteguy.com (the “Site”) or purchasing our storage tote bin shelving products, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our Site or services.

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1. Use of the Site

  • You must be at least 18 years old to use our Site or make purchases

  • You agree to provide accurate, current, and complete information during the ordering process

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion

 

2. Products and Orders

  • All product descriptions, images, and prices on the Site are subject to change without notice

  • We strive to ensure accuracy of our product descriptions and other content to the best of our ability

  • We may cancel or limit orders due to stock issues or pricing errors, and a full refund will be provided for any such canceled orders

 

3. Pricing and Payment

  • All prices are in USD and include taxes and delivery unless otherwise stated

  • Payment must be made in full at the time of purchase via all major credit/debit cards, Apple Pay, PayPal, or Affirm (buy now, pay later). We do not accept cash payments.

 

4. Shipping and Delivery

  • We currently only deliver to the following zip codes: 39110, 39157, 39158, 39046, 39047, 39211, 39232, 39216, 39202, 39210, 39288, 39043, 39218, 39056, 39058, 39042. Any order placed for delivery outside of those zip codes will be refunded to the customer.

  • An estimated delivery time will be provided as soon as possible after checkout that works for both the customer and Tote Guy LLC. Delivery times are subject to change, but we strive to meet estimated delivery times if at all possible. An adult over the age of 18 years old must be present to take delivery of the unit unless the customer has waived that need in writing via email to Tote Guy LLC.

 

5. Returns and Refunds

  • Returns and refunds are accepted for defective units caused by Tote Guy LLC’s fault for up to two years from the delivery date. Eligible defects include cracked lumber posing a safety issue or similar manufacturing issues. Cracked storage tote bins that were not cracked at delivery will not be replaced.

  • For defective units, we will provide a replacement or repair at no charge to the customer, subject to inspection and verification of the defect

  • Returns are voided for damage caused by overloading the shelving, using it in a manner not intended, or damage caused by the customer

  • If a return is requested because the ordered unit does not fit in the desired space, a $75 re-stocking and re-delivery fee will apply. The original purchase cost may be used as a credit for a different unit.

  • No returns will be accepted for properly constructed units that have already been built, as materials have been purchased, cut, and utilized.

  • Refunds, where applicable, will be issued to the original payment method within 7-10 business days after we have confirmed refund requirements listed above have been met

 

6. Warranty

  • Our shelving products come with a two-year limited warranty covering defects caused by Tote Guy LLC. This does not include storage tote bins that were in good condition when delivered.

  • Warranty claims require evidence of the defect (e.g., photos or inspection).

  • This warranty does not cover damage due to misuse, overloading, customer-caused damage, or normal wear and tear.

 

7. Installation

  • Tote Guy LLC provides free installation services for all shelving products, scheduled at a mutually agreeable time between Tote Guy LLC and the customer.

  • The installation area must be free and clear of all items and obstructions to allow for safe and efficient installation. Tote Guy LLC reserves the right to postpone or cancel installation if the area does not meet these requirements.

  • You are responsible for ensuring the installation site meets our requirements

 

8. Limitation of Liability

  • Our liability for any claim related to your purchase or use of our products is limited to the purchase price of the product.

  • We are not liable for indirect, incidental, or consequential damages, including but not limited to property damage, bodily damage, or lost profits.

 

9. Intellectual Property

  • All content on the Site, including logos, designs, and product images, is owned by Tote Guy LLC and protected by intellectual property laws.

  • You may not reproduce, distribute, or modify our content without written permission.

 

10. Governing Law

  • These Terms are governed by the laws of the State of Mississippi without regard to conflict of law principles.

  • Any disputes arising under these Terms will be resolved in the state or federal courts of the State of Mississippi.

 

11. Changes to These Terms

  • We may update these Terms at any time by posting the revised version on the Site.

  • Continued use of the Site after changes constitutes acceptance of the new Terms.

 

12. Contact Us

  • For questions about these Terms or your order, contact us at:

 

By using our Site or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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